Privacy Policy

At Renny’s we are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy outlines how your personal information is treated and forms part of our Website Terms of Use and our Business Terms & Conditions.

What information do we collect and how do we use it?

We will not collect any personal information about you unless you have chosen to give it to us. If you require further information we may ask for your name, address, email address and telephone number so that we can contact you accordingly.

In order to give you an estimate or to confirm a booking for you we will need to know the above details, as well as the address where the work will be completed and a billing address. We will also need a telephone number, which enables us to contact you urgently if there is a problem with your booking or request.

We may use the information provided by you to communicate with you, for record keeping purposes and in aggregate (therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or improve usefulness and content. We may also use this information to keep you updated on news and offers from Renny’s. If you do not wish to receive this information please let us know.

We will never make your personal details available to companies outside Renny’s for marketing purposes.

How is customer information protected?

Ordering online is protected by a secure server. The secure server uses industry standard SSL encryption that encrypts all information you input as it is sent to us. We recommend you use an up to date internet browser which supports 128-bit encryption. Use of an out of date browser or one that does not support 128-bit encryption may compromise the level of security we are able to provide. Internally we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.


Cookies are small files that a web site places on your hard drive to enable additional features of the web site to work. Our cookies do not have any personally identifying information but they do enable us to provide a user-friendly experience. We do not use cookies to gather personal information such as a person’s name or email address. In order to track usage on our website we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate anonymous basis.

Use of cookies is an industry standard and many websites use them. Most internet browsers automatically accept cookies. If you do not wish to use cookies or want to be notified of when they are placed, you can set your internet browser to do so, if your browser so permits. Without cookies enabled you can still use some of the features of our site.

Changes to this Privacy Policy

If we decide to change our Privacy Policy we will post those changes on this page so you are always aware of what information we collect and how we use it.

Version: 1.0
Date: 21/03/2017

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